Trader Protection and Complaints
A safe and fair environment for traders and companies: the Council receives complaints, helps resolve disputes and follows each case through to a solution.
How we can help
Submit a complaint
Report a problem with a business partner, a contract, a payment or a delivery.
Request assistance
Ask the Council for guidance before a problem turns into a dispute.
Open a dispute file
Ask the Council to handle a dispute between you and another party.
What you can report
Commercial disputes
Disagreements with buyers, sellers or business partners.
Contract problems
Breach of contract, unfair terms or failure to honour an agreement.
Payment problems
Unpaid invoices, withheld payments or payment fraud.
Supply problems
Goods not delivered, delivered late or not as agreed.
Violations by partners
Misconduct by agents, distributors or other partners.
Protection requests
Situations in which your rights or your safety as a trader are at risk.
How a complaint is handled
- 1
You submit your complaint with the supporting documents.
- 2
The Council registers it, classifies the problem and sets its priority.
- 3
A case officer is assigned and works with the Country Director and Legal Counsel concerned.
- 4
The parties are contacted, the documents are reviewed and every step is recorded.
- 5
The Council issues a recommendation – through negotiation, mediation or referral to the competent authority.
- 6
The case is closed once it has been handled, and you are asked to rate the service.
Confidentiality and protection
Every complaint is handled in confidence.
- The parties' data is protected.
- Access is limited to the people handling the case.
- A complete audit trail records every action.
- Files and correspondence are encrypted.
The Council is also preparing mediation and arbitration services for trade disputes.
Submit your request
Tell us what happened. The more detail and documents you provide, the faster we can help.
Online submission is not open yet
This form shows the information the service will ask for. Until online submission opens, please contact the Council and we will help you directly. Contact the Council